The C.V. MARQ Foundation has achieved the implementation and certification of a Universal Accessibility Management System in accordance with the standard UNE 170001-2:2007which underlines its commitment to achieving "a MARQ for all"..
The vice-president and deputy for Culture, Julia Parra, pointed out that "this accreditation means taking another step towards equal rights and opportunities for all people, regardless of their abilities" and explained that "this guarantees that all visitors, whatever their condition, can enjoy the content and activities offered by the museum and the sites of the Illeta and Lucentum with physical, sensory and cognitive access to the important legacy they treasure".
In the audit report issued on 13 November, the level of adaptation to the accessibility criteria was assessed very positively, as was the level of adaptation to the accessibility criteria. projects carried out and collaborations with the various provincial, regional and local associationsThe high level of accessibility of the temporary exhibitions, the commitment of all staff to the implementation of the management system, the inclusive work of the didactics and the adaptation of the Contingency Plan for Covid-19. The latter includes measures and training to cater for people with disabilities, such as the use of facial screens to facilitate communication with deaf people, magnetic induction loop, screens, display cases, counters, litter bins and hydroalcoholic gel dispensers adapted to the height of a wheelchair. Julia Parra pointed out that "this certification accredits that accessibility is transversal and one of the MARQ's most outstanding hallmarks".
On the other hand, the CV-MARQ Foundation has successfully completed the Second Follow-up Audit of the UNE 302002 Standard certification. of the Ministry of Industry, Commerce and Tourism, which made it the first museum in Spain to obtain the Q for Tourist Quality.
In this way, MARQ strengthens its commitment to excellence in the provision and development of the service that guarantees a satisfactory visit in harmony with the environment. Among the strong points, the Second Follow-up Audit highlighted the strong prevention measures implemented against Covid-19 with the Contingency Plan, which have been recognised by obtaining certification. Safe Tourism Certified in accordance with the requirements of the UNE 0066:09 Museums and Heritage Sites Standard. Likewise, the activities carried out within the framework of the campaign have been highlighted. #andI'monetheMarq during the time of confinement via the web and social media.
Likewise, the optimal management of maintenance and cleanliness of the facilities, as well as the effective and rigorous management of security, have been highlighted. Overall, the involvement of the entire team that works every day in the provision of the service and the firm commitment to continuous improvement and innovation.The aim of the project is to improve the quality of tourism, as well as teaching resources and accessibility, social responsibility and quality in tourism.
